Refund policy

REFUND POLICY

At Maison Veya, we want you to feel confident with every order. If something is not right, we are here to help.

14-Day Return Policy

Maison Veya offers a 14-day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Once a return address is provided, the return must be shipped within 14 days. Returns sent after this period may not be accepted.

Please note that Maison Veya is not responsible for return shipping costs.

To start a return, please contact us at MaisonVeya@Outlook.com. You may also reach us at 307-302-6715 if needed.

Final Sale Items

Items marked as final sale or purchased with final sale discounts are not eligible for returns, refunds, or exchanges.

Damages and Order Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at MaisonVeya@Outlook.com so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, and gases.

Maison Veya also does not accept returns on gift cards or final sale items.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

Once Maison Veya receives and inspects your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued back to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at MaisonVeya@Outlook.com.

Exchanges

If an exchange is approved and completed, the order will no longer be eligible for a refund.