REFUND POLICY

At Maison Veya, we want you to feel confident with every order. If something is not right, please contact us so we can assist you.

14-Day Return Policy

Maison Veya accepts eligible return requests submitted within 14 days after an order is delivered.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, unwashed, with all original tags attached, and in its original packaging. A receipt or other proof of purchase is also required.

To request a return, contact us at MaisonVeya@Outlook.com. You may also call us at 307-302-6715.

Returns must be approved before they are mailed. Items returned without prior authorization may not be accepted.

After receiving return approval and the return address, you must ship the item within 14 days. Returns shipped after this period may be denied.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as Maison Veya is not responsible for return packages that are lost or damaged in transit.

Original shipping charges are nonrefundable unless required by applicable law or the return resulted from an error by Maison Veya.

Final-Sale Items

Items clearly marked “Final Sale” on the product page or at checkout are not eligible for returns, refunds, or exchanges, except where required by law.

Purchasing an item during a regular promotion or sale does not automatically make it final sale unless it is specifically identified as such before purchase.

Gift cards are also nonreturnable and nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is defective, damaged, or different from what you ordered, contact us as soon as possible at MaisonVeya@Outlook.com. Please include your order number and clear photographs of the item and packaging so we can review the issue.

If the claim is approved, Maison Veya will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Nonreturnable Items

For health, safety, or customization reasons, certain products may not be eligible for return, including:

• Custom or personalized products

• Personal-care or hygiene products that have been opened or used

• Perishable goods

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Items clearly marked as final sale

Please contact us before purchasing if you have questions about whether a particular item is returnable.

Refunds

After Maison Veya receives and inspects your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at MaisonVeya@Outlook.com.

Maison Veya may deduct any applicable return shipping charges or other amounts disclosed and permitted under this policy and applicable law.

Exchanges

To request an exchange, contact us at MaisonVeya@Outlook.com.

Exchanges are subject to approval and product availability. After an exchange has been completed, the replacement item will generally be subject to the same return conditions and deadlines stated in this policy, except where otherwise disclosed or required by law.

European Union and European Economic Area Orders

Customers purchasing qualifying goods online for delivery within the European Union or European Economic Area may have the right to withdraw from the purchase without providing a reason.

To exercise this right, you must notify Maison Veya within 14 days after receiving the goods. After notifying us, you must return the goods within the period required by applicable law.

Returned goods must generally be unused and handled only as necessary to determine their nature, characteristics, and function. Customers may be responsible for diminished value caused by handling beyond what is reasonably necessary.

Unless Maison Veya agrees otherwise or applicable law requires otherwise, customers are responsible for direct return shipping costs. When required by law, eligible refunds will include the purchase price and the cost of the least expensive standard delivery method offered at checkout.

Certain products may be excluded from the right of withdrawal, including personalized goods and sealed hygiene products that have been opened.

This section does not limit any mandatory legal rights relating to damaged, defective, incorrect, or nonconforming goods.