SHIPPING POLICY

At Maison Veya, we work to process and ship every order as quickly and carefully as possible. Please review this Shipping Policy before placing your order.

Order Processing

Orders generally require 2–3 business days to process before shipment.

Processing times do not include weekends, holidays, or shipping transit time. During periods of high demand, processing may take longer.

Once your order ships, you will receive an email containing your tracking information.

Order Cancellations

Orders begin processing shortly after they are submitted. Because of this, we cannot guarantee that an order can be canceled or changed after it has been placed.

You may contact us as soon as possible at MaisonVeya@Outlook.com to request a cancellation. If your order has already entered processing or shipped, it may no longer be eligible for cancellation.

After your order is delivered, you may request a return if the item qualifies under our Refund Policy.

Priority + Insured Shipping

If you selected Priority + Insured Shipping at checkout and your package is confirmed lost in transit, you may be eligible for either a replacement shipment or a refund.

Eligibility is subject to review and may require confirmation from the shipping carrier.

If you selected Free Shipping or Priority Processing and your package is confirmed lost in transit, Maison Veya will generally provide a replacement shipment.

Priority Processing speeds up the handling of your order before shipment but does not guarantee a specific delivery date.

Lost or Missing Packages

If your tracking information has not updated or your package appears to be delayed, please contact us so we can review the shipment.

A package is not considered lost solely because tracking has temporarily stopped updating. We may need to allow the carrier reasonable time to complete delivery or investigate the shipment.

Maison Veya is not responsible for delays or delivery problems caused by an incorrect or incomplete address entered by the customer during checkout.

Please review your billing and shipping information carefully before submitting your order.

If Maison Veya makes an error involving your order or shipping information, we will correct the issue at no additional cost to you.

If tracking shows that a package was delivered but you cannot locate it, please check with members of your household, neighbors, building management, and the shipping carrier before contacting us.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges were expressly collected at checkout, they are the responsibility of the customer and are not included in the product or shipping price.

Maison Veya does not control these charges and cannot predict their amount.

By purchasing from Maison Veya, you acknowledge that your order may be shipped in one or more packages and that additional customs or import charges may apply when the shipment reaches your country.

Shopify recommends disclosing international shipping times and potential customs charges before customers complete their purchases.

Estimated Shipping Times

Estimated shipping times vary by destination:

United States: 7–15 business days
Canada and Europe: 7–15 business days
Australia and New Zealand: 7–15 business days
Central and South America: 15–25 business days
Asia: 7–15 business days
Africa: 15–30 business days

These estimates begin after the standard 2–3 business day processing period.

Shipping estimates are not guaranteed and do not include delays caused by customs clearance, carrier disruptions, severe weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

If we are unable to ship your order within the timeframe originally provided, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.

Tracking Information

Once your order ships, you will receive an email containing your tracking number.

Tracking information may not become available immediately after the shipping confirmation is sent.

Tracking Shows “No Information Available”

Some shipping carriers require 2–5 business days to update tracking information after a shipment has been created or transferred to the carrier.

If more than five business days have passed since you received your shipping confirmation and your tracking information still has not updated, please contact us.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Maison Veya
Email: MaisonVeya@Outlook.com
Phone: 307-302-6715